Files not being sent when using Email as upload type
When using the Email option as an upload method, it is possible, for various reasons, that files are not received in the target email inbox.
In a specific instance, these emails are stuck in the Mail app’s outbox.
To check if the emails are stuck, open the Mail app, and go to the outbox. If there is a number next to it, that means emails are pending and are not being sent.
To try and resolve the problem, we strongly recommend removing and adding back the email account used for sending files on the device.
Please refer to Apple’s official instructions here on how to do so.
Still need help?
Contact us at support@techmed3d.com!
Related Articles
Image and form attachments missing from upload
When uploading a scan from 3DSizeMe, attachments might be missing. If you filled an order form or added images, but they do not show up as an attachment, they will show up when opening the iMed file in MSoft. However, if files are needed to be saved ...App closing by itself
When using 3DSizeMe, the application might encounter an error where the application closes by itself. Here are the steps recommended to go through to troubleshoot the issue : Outdated iOS, App or Sensor firmware. If possible, please check if there is ...Sending 3DSizeMe data for troubleshooting
You must be on at least version 5.4 of 3DsizeMe or the latest version of your customizable app to follow this procedure! To help us troubleshoot information relating to 3DSizeMe, there is an option in the application that allows sharing a pre-made ...MSoft asking for wrong amount of tokens when processing a scan
While processing a scan in MSoft and using tokens, the software might ask for the wrong amount of tokens. For instance, a foot scan might be asking for 5 tokens instead of the usual lower amount. When this happens, it means the scan was performed in ...Accessing MSoft license information for troubleshooting
When contacting Qwadra for troubleshooting, whether it is about the MSoft software or regarding your available products and services, you might be asked for a software license. If you do not have the license on hand, it can be accessed directly in ...