Getting the full power of the USB Port while scanning
Your scanner may sometimes be disconnected for unknown reasons. In order to repair this issue, you need to set up a special USB setting. This setting will prevent the scanner from lagging and disconnecting while scanning.
To do so, follow these steps:
Search "device manager"
Open "Universal Serial Bus controllers"
Right click any device that says "USB Root Hub" and select properties
Select the Power Management tab and unclick the check box that says "Allow the computer to turn off this device to save power"
Still need help?
Related Articles
Structure Sensor Calibration
How to calibrate your Structure Sensor scanner To calibrate your scanner correctly, you will need to perform 3 calibration methods. Instructions to perform all 3 are in this document. Before starting, make sure your iPad and your app are up to date ...
Einstar Installation
How to install the Einstar Scanner on your computer To install your scanner correctly, you will need to perform the following steps Download the 2 installers : For each installer, copy and paste the following links in your browser’s address box: ...
Structure Sensor - Firmware update procedure
To update your firmware, please download the latest version of the Structure App (available here: https://apps.apple.com/us/app/structure/id570447097): Very important: before you start the update process, make sure your sensor has a fully charged ...