MSoft asking for wrong amount of tokens when processing a scan
While processing a scan in MSoft and using tokens, the
software might ask for the wrong amount of tokens. For instance, a foot scan
might be asking for 5 tokens instead of the usual lower amount.
When this happens, it means the scan was performed in the
wrong mode. This option can be used if the file is a iMed coming from 3DSizeMe
where re-scanning the patient is not an option.
To change the type of scan, simply press the “Reprocess as”
button under the advanced section when processing before
accepting the cost of tokens.
This will open a new window in the middle of the viewport
that will confirm what the current type of scan is as well as what it should be
processed as. If needed, it will also allow to swap the left and right sides.
Select the correct type under the dropdown and confirm with
the OK button.
If you accepted the wrong cost of tokens, please contact us
so that we may correct the situation.