Sending 3DSizeMe data for troubleshooting
You must be on at least version 5.4 of 3DsizeMe
or the latest version of your customizable app to follow this procedure!
To help us
troubleshoot information relating to 3DSizeMe, there is an option in the
application that allows sharing a pre-made file containing the required
information for us to investigate.
The file
can be generated by going in the “Settings”, accessed by swiping the logo to
the right.
In the
settings, scroll down to the “Support” section, and press the Share button.
This will
open the following prompt :
Accept and the
Apple share menu will open. You can then share the file with us by email.
Please note
that to send emails from an Apple device, an account configurated with the Apple
Mail app is necessary. Alternatively, files can be saved locally, obtained on a
work device and sent by email from there.
Still need help?
Contact us at support@techmed3d.com!
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