When using 3DSizeMe, the application might encounter an
error where the application closes by itself.
Here are the steps recommended to go through to troubleshoot
the issue :
- Outdated iOS, App or Sensor firmware. If possible, please
check if there is an iOS or 3DSizeMe app version update available. For firmware
update instructions, please refer to this page
- Confirming the device’s minimum requirements. Please refer
to this page to ensure your device still meets requirements, assuming you own an older
device you have been using for years. Support might have become discontinued
for that device’s specifications
- Confirm the device’s support. Device support is updated
independently of minimum specifications – the device might have the
requirements but no longer be supported officially by 3DSizeMe, please refer to
this page to confirm requirements
The application might still be stuck trying to upload files
from a previous session. If the application allows it, clear the pending upload
using the button under the “iMed” section of the settings in-application. For
this step to work, the device’s internet connection must be disabled. Alternatively,
this is an option under the Apple device settings under Apps – 3DSizeMe without
needing to turn off the internet connection.
If the issue persists, please contact us.