When calibrating your device in MSoft, calibrating with the
plate that came with your device might be impossible. This could be because of
a variety of reasons:
Scanner was dropped, causing issues with internal
components;
Calibration plate is not being detected properly, due to age;
The plate is unusable because of damage;
The plate is unusable because markers on it are missing or
damaged.
In the instance that using the plate is impossible, the
device will need a factory calibration. To start the process, please refer to
this page on how to proceed with a RMA.