License error message appears when launching MSoft
MSoft requires a license to operate. However, when launching
the software, an error message regarding the status of your license, might pop
up.
These messages will appear in a dialogue box when opening
MSoft, and will look like this:
In most instances, there is no need to panic as your actual rights
have not been revoked. These issues are relatively simple to fix; however, they
can only be fixed on Qwadra’s end. To fix the issue, Qwadra will need your
license information to solve the issue.
Despite the message saying features are deactivated, if you
do not have the license on hand, it can still be accessed in the software
itself. Please refer
to this page on how to find your license how to capture
the necessary information.
Still need help?
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