Structure Sensor not initiating in 3DSizeMe
When using 3DSizeMe with a Structure Sensor, it is possible
that an error occurs when trying to scan with the connected device.
The following steps will help pinpoint where the issue could
be.
- Charging the Structure Sensor. Periodically, the sensor
needs to be connected to a computer or wall outlet with a charging brick to
charge. The device might not charge, or the charging cable could be defective.
- If possible, try with a spare connecting cable to see if it
works, to confirm if it is a bad cable connecting the Structure Sensor to the
Apple device.
- Connecting to a different or a spare Apple device. The issue
might be with the current Apple device being used.*
- If you have a spare Structure Sensor but no spare Apple
device, connecting the spare sensor to the Apple device to see if the issue
persists.*
- Outdated iOS, App or Sensor firmware. If possible, please
check if there is an iOS or 3DSizeMe app version update available. For firmware
update instructions, please refer to this page.
- Cleaning the connectors on the sensor and the Apple device.
Electronic device connectors can get dirty and can need cleaning.
- Confirming the device’s minimum requirements. Please refer
to this page to ensure your device still meets requirements, assuming you own an older
device you have been using for years. Support might be discontinued for that
device’s specifications
- Confirm the device’s support. Device support is updated
independently of minimum specifications – some devices might have the
requirements but not be supported officially by 3DSizeMe, please refer to this
page to confirm requirements
For steps marked with a *, for troubleshooting purposes it
is fine if the sensor is not seated properly, since the spare Apple device (tablet
or phone) might require a different bracket or cable length. The device can
hang off and not be seated properly with a bracket as long as it can connect to
confirm if a scan can be started in 3DSizeMe.
Still need help?
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