3DsizeME
App closing by itself
When using 3DSizeMe, the application might encounter an error where the application closes by itself. Here are the steps recommended to go through to troubleshoot the issue : Outdated iOS, App or Sensor firmware. If possible, please check if there is ...
Image and form attachments missing from upload
When uploading a scan from 3DSizeMe, attachments might be missing. If you filled an order form or added images, but they do not show up as an attachment, they will show up when opening the iMed file in MSoft. However, if files are needed to be saved ...
Structure Sensor not initiating in 3DSizeMe
When using 3DSizeMe with a Structure Sensor, it is possible that an error occurs when trying to scan with the connected device. The following steps will help pinpoint where the issue could be. Charging the Structure Sensor. Periodically, the sensor ...
The bundle does not exist error message
When adding a bundle to 3DSizeMe, the following message might appear: This message might show up for 2 reasons: Your internet connection is weak A bundle requires an online download to acquire the assets required to function in 3DSizeMe. Verify your ...
Sending 3DSizeMe data for troubleshooting
You must be on at least version 5.4 of 3DsizeMe or the latest version of your customizable app to follow this procedure! To help us troubleshoot information relating to 3DSizeMe, there is an option in the application that allows sharing a pre-made ...
Files not being sent when using Email as upload type
When using the Email option as an upload method, it is possible, for various reasons, that files are not received in the target email inbox. In a specific instance, these emails are stuck in the Mail app’s outbox. To check if the emails are stuck, ...
[My]3DsizeMe won’t download from App Store
Although not common, this error can be very annoying on the iPad when it occurs. You try to download an app from the app store, but instead of downloading and installing the app, your iPad shows you the error messages cannot download the app or ...