MSoft
MSoft asking for wrong amount of tokens when processing a scan
While processing a scan in MSoft and using tokens, the software might ask for the wrong amount of tokens. For instance, a foot scan might be asking for 5 tokens instead of the usual lower amount. When this happens, it means the scan was performed in ...
Calibration with plate impossible
When calibrating your device in MSoft, calibrating with the plate that came with your device might be impossible. This could be because of a variety of reasons: Scanner was dropped, causing issues with internal components; Calibration plate is not ...
MSoft asking for tokens despite unlimited license
When processing a file with MSoft, the following message can appear : Unlimited MSoft licenses cover unlimited scans for the type of scanning device or specific scanning devices attached to your license. If needed, that information can be accessed ...
Error message when opening a file in MSoft
When opening a file in MSoft, the following message appears: This message can appear with proprietary MSoft and 3DSizeMe formats (.med and .imed). In the instance that the message appears, please contact us with the problematic file for further ...
Accessing MSoft license information for troubleshooting
When contacting Qwadra for troubleshooting, whether it is about the MSoft software or regarding your available products and services, you might be asked for a software license. If you do not have the license on hand, it can be accessed directly in ...
License error message appears when launching MSoft
MSoft requires a license to operate. However, when launching the software, an error message regarding the status of your license, might pop up. These messages will appear in a dialogue box when opening MSoft, and will look like this: In most ...
Bad reconstruction in MSoft
What is a bad reconstruction? When treating a scan in MSoft, it is possible that the reconstruction is not done properly by the software. A bad reconstruction is easily identifiable by the result, frequently resulting in an indistinct mass, as shown ...
MSoft reconstruction does not happen
This does not apply to version 4.0 of MSoft onwards. When MSoft is reconstructing a 3D file, it is possible that it stops during the process. If that happens, the PoissonRecon.exe file must be replaced. The file is located by default at this location ...
BodyScan unrecognized by MSoft
In case MSoft stops recognizing the BodyScan, it is advised to test the scanner at each possible step. These steps serve as a way to find the root of the issue, as well as diagnose whether the BodyScan and its cable are defective or not. While the ...
Changing environment variables for MSoft
Please note that this operation is not required for versions 3.16 of MSoft and onwards. To properly use the EinScan H scanner along with MSoft, you might need to change the environment variables of your computer. To do so, please follow these steps: ...